SHIPPING & FAQs

SIZE GUIDE

As always, sizing is subject to fabric, style and material, if you have any questions around sizing or fit feel free to email us at hello.actone@gmail.com to discuss prior to ordering.

SHIPPING

We ship Australia wide and Internationally 

Orders are posted within 1-2 business days  

DOMESTIC

Standard Shipping: 
Estimated Delivery Time: 3-5 business days
Delivery Cost: $15 AUD

Express Shipping:
Estimated delivery time: 1-2 business days. 
Delivery Cost: $25 AUD

 

INTERNATIONAL

New Zealand Shipping:

Estimated delivery time: New Zealand 10-20 business days.
Delivery Cost: $25 AUD

 

Standard International Shipping: 
Estimated Delivery Time: 21-28 business days
Delivery Cost: $45 AUD

[ Act One ] is not liable for import duties on international orders.

ORDER TRACKING

Once your order has been shipped, you will receive email confirmation of your shipping details and tracking number.

DELIVERIES

[ Act One ] does not accept any responsibility for loss or damage to goods from deliveries.

LOST OR MISSING PARCELS

[ Act One ] is not responsible for parcels that go missing in the post, and will not replace items that go missing as this is the responsibility of the postal service.

If an incorrect delivery address is provided at checkout, [ Act One ] is not responsible for locating the parcel. [ Act One ] will not replace items sent to the wrong address if it was entered incorrectly at checkout.

 

RETURNS

Our team is committed to ensuring you are 100% satisfied with your piece.

If you need to return your garment for an exchange or refund, we ask that you contact us within 7 days of receiving your item. Unfortunately we cannot offer an exchange or return after 7 days of receiving the item. Please email: hello@act-one.co to organise a return. 

DETAILS FOR RETURN

To receive an exchange or refund the item(s) must be unworn, in original condition and original packaging.

Return shipping to our studio is your responsibility however we will cover shipping back to you. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.

CARE

Instructions vary between garments depending on design, please ensure you check the care label on each garment before washing.

[ Act One ] does not accept the responsibility of replacing damaged garments when care instructions have not been followed.

 

PRIVACY POLICY

[ Act One ] is committed to providing quality services to you. This document outlines our policies regarding the collection, use and disclosure of personal information we receive from users of our site.

We use your personal information to improve the site. By using the site you agree to the collection and use of information in accordance with this policy.
While using our website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. 

Personal information may include, but is not limited to your name,  email address, telephone numbers, gender, age and personal references.

We collect information submitted by you to this website when you subscribe or contact us. The provision of personal information and data by you is voluntary. If you do not wish for your information to be used for the reasons mentioned below, please do not provide us the information.

We receive and store certain types of information whenever you interact with us. For example, when you visit our site, our service attaches a small file called a “cookie” to your computer’s hard drive. This enables us to analyse usage patterns in order to tailor it to your preferences. Most web browsers are set to accept cookies however you can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Although, if you do not accept cookies, you may be unable to engage with some parts of our site. Cookies do not personally identify users but rather a user’s browser. We do not store any information within cookies.

The security of your personal information is paramount to us and we will treat such information with care and recognise the need for appropriate protection. [ Act One ] will not sell, rent other otherwise disclose personal information for any purpose without consent from the user, unless permitted or required by law.

We reserve the right to change and update this Privacy Policy at any time. We advise that you check this policy periodically. We will post the most current version on our website and notify you.